If the damage doesn't belong to man-made damage, please choose the "warranty". This site covers returns for purchases made on Ticwatch official website (www.mobvoi.com); For Kickstarter backers(Kickstarter Order Number is you backnumber); For Amazon orders, please ensure that it is sold by MobvoiUS、Mobvoi Japan、Mobvoi Official Store、Mobvoi AU. For products bought elsewhere, please contact your retailer directly.

If you returned your product by yourself instead of using our shipping label,Please fill in a tracking number and the name of delivery company used after you send back the original product in request detail page.